Ticket and Check-In Agent

• Handles passenger’s ticket booking ,check-in and boarding.
• Issues boarding passes, seat allocations, and baggage tags.
• Provides information on flight schedules, delays, and cancellations.
• Ensures compliance with airline and security regulations

Instrument Pilot License

• Prepares and manages crew rosters for pilots and cabin crew.
• Ensures duty hours comply with DGCA/ICAO flight time limitations.
• Coordinates replacement crew in case of delays, sickness, or disruptions.
• Works closely with operations control.

Airline Station Agent

• Represents the airline at a particular airport.
• Supervises daily operations such as check-in, boarding, baggage handling, and customer service.
• Coordinates between the airline, ground handling, airport authority, and regulatory bodies.
• Responsible for smooth station functioning and handling escalations.

Airplane Technician

• Conducts pre-flight, post-flight, and routine inspections of aircraft.
• Performs scheduled and unscheduled maintenance under AME supervision.
• Ensures aircraft airworthiness and certifies serviceability.
• Works under DGCA/CAA and airline engineering guidelines.

Flight Dispatcher (Flight Operations Officer)

• Prepares flight plans considering weather, fuel, payload, alternate airports, and NOTAMs.
• Provides pilots with operational briefing before departure.
• Monitors flights en route and provides assistance during diversions or emergencies.
• Ensures flight operates safely and legally within regulations.

Service Agent for Passengers

• Provides customer service at boarding gates, transit desks, and arrival areas.
• Manages flight announcements, boarding procedures, and upgrades.
• Handles queries, complaints, and disruptions.
• Acts as the airline’s frontline representative.

Mishandled Baggage (MHB) Coordinator

• Handles complaints about delayed, lost, or damaged baggage.
• Uses WorldTracer / baggage tracking systems to locate luggage.
• Coordinates with other stations and airlines to deliver baggage to passengers.
• Ensures proper compensation or claim settlement process.

Ramp Agents / Skippers

• Operate on the airside/ramp area.
• Guide aircraft during parking (using marshalling signals).
• Connect ground support equipment (GPU, ACU, belts, stairs).
• Supervise loading/unloading of cargo, baggage, and catering.
• Ensure safety protocols are followed on the apron.