Safety & Security (Primary Duty)

• Conduct pre-flight safety checks (emergency equipment, doors, oxygen, fire extinguishers, first-aid kits).
• Ensure cabin compliance before takeoff and landing (seatbelts, luggage stowage, seats upright, electronic devices off).
• Demonstrate and enforce safety procedures (life jackets, oxygen masks, exits).
• Monitor cabin throughout the flight for suspicious behavior, security threats, or tampering.
• Respond to emergencies such as turbulence, decompression, fire, or hijacking.
• Evacuate passengers safely in case of emergency landings or ditching.

Passenger Care & Assistance

• Assist special passengers – elderly, unaccompanied minors, pregnant women, PRMs (Passengers with Reduced Mobility).
• Provide first aid or medical assistance (trained in CPR, AED, handling sudden illness).
• Handle passengers with fear of flying, emotional distress, or disruptive behavior.
• Ensure passenger comfort during the flight (temperature, lighting, seating issues).

In-flight Service

• Welcome passengers on board and assist with seating arrangements.
• Serve meals, snacks, and beverages, including special meals (vegetarian, diabetic, kosher, etc)
• Sell duty-free items, onboard merchandise, and promote airline services.
• Ensure cleanliness and hygiene of cabin, galleys, and lavatories.

Teamwork & Coordination

• Work closely with the captain and flight deck crew for safety updates.
• Coordinate with fellow cabin crew for service flow and passenger management.
• Report incidents or unusual occurrences via official documentation.
• Support airline policies and represent the brand image at all times.

Customer Service & Communication

• Provide a professional, courteous, and approachable image of the airline.
• Answer passenger queries regarding connections, destinations, or onboard facilities.
• Handle complaints tactfully and resolve issues promptly.
• Make announcements regarding safety, turbulence, arrival times, and delays.

Cultural Sensitivity & Representation

• Handle passengers from diverse nationalities with respect and understanding.
• Adapt to different cultural norms, dietary requirements, and languages.
• Act as an ambassador of the airline and home country globally.

Post-flight Duties

• Check for lost property, clean and secure the cabin after passengers disembark.
• Submit reports on medical emergencies, disruptive passengers, or security concerns.
• Prepare for the next flight rotation with proper rest and grooming.