Passenger & Baggage Handling

• Assist in queue management at check-in counters, security checks, and boarding gates.
• Support in baggage tagging and ensure correct handling of passenger luggage.
• Load and unload baggage, cargo, and mail from aircraft safely and efficiently.

Passenger Assistance

• Provide wheelchair assistance to passengers with reduced mobility (PRM).
• Help guests who need special support such as elderly, unaccompanied minors, or medical cases.
• Assist VVIP and VIP guests, ensuring smooth passage through airport processes.

Safety & Security Awareness

• Maintain awareness of security protocols while working in restricted areas.
• Be trained in Dangerous Goods Awareness (DGR) to identify and handle restricted items safely.
• Report any unusual or suspicious activity immediately to security authorities.

Customer Service

• Welcome guests with courtesy and professionalism, reflecting the airport’s service standards.
• Provide directions, information, and guidance to passengers when required.
• Maintain a helpful, approachable, and positive attitude at all guest touchpoints.